Jeff James, Vice President and General Manager, Disney Institute

Producer Jon Waterhouse takes listeners on a special road trip edition of “Lenz on Business” to Walt Disney World Resort in Orlando, Florida. Jon chats with Jeff James, Vice President and General Manager of Disney Institute. Disney Institute is the professional development and business advisory arm of Walt Disney Parks and Resorts. Jeff explains how Disney Institute helps business professionals learn the Disney approach to customer experience by sharing the company’s business insights on leadership, employee engagement and service. And Jeff shares some of the business secrets behind the magic.